Services & Support

Realize the Peloton Experience with our Superior Services & Support

Get the most out of your Peloton solutions with our well-executed services. Whether you’re in the midst of a new software implementation, or have used our software for the past 10 years, our team of technical experts will increase the value of your Peloton investment.

Peloton Help Desk

Hours of Operation

24 hours a day, 365 days a year


Regional Contact Information


Email Support

Peloton Help Center & Premium Support

As our customer, we’re committed to offering you a superior standard of customer support that is timely, responsive and personal.

  • Platform clients can launch the Peloton Help Center directly from the Platform. This knowledge base provides user, administrator and developer documentation as well as release notes, downloads, videos, product news posts and more. The Help Center gives you direct access to the Peloton help desk and global support teams.
  • On-premise clients are provided an account within Peloton’s Premium Support, an administration hub that enables you to monitor your account, upload any files necessary to provide Peloton with a diagnostic support process as well as manage software releases and upgrades.

The Peloton Help Center and Premium Support are available to you 24 hours a day, from anywhere worldwide with access to an internet connection. Peloton also includes telephone and email support 24/7, 365.

All future software releases and upgrades are part of your Peloton relationship.

Help Center Login Premium Support Login

We Are Here For You, Wherever You Are

Reach out to one of our twelve offices around the globe to access immediate support, to get information, or to speak with our international helpdesk.