Services & Support

Realize the Peloton Experience with our Superior Services & Support

Get the most out of your Peloton solutions with our well-executed services. Whether you’re in the midst of a new software implementation, or have used our software for the past 10 years, our team of technical experts will increase the value of your Peloton investment.

Peloton Help Desk

Hours of Operation

24 hours a day, 365 days a year


Regional Contact Information


Email Support

Premium Support

As our customer, we’re committed to offering you a superior standard of customer support that is timely, responsive and personal.

You are provided an account within Peloton’s Premium Support Extranet, a convenient hub that enables you to manage your account, upload any files necessary to provide Peloton with a diagnostic support process and manage software releases and upgrades.

Our Premium Support is available to you 24 hours a day, from anywhere worldwide with access to an internet connection. Peloton's Premium Support also includes telephone and email support 24/7, 365.

All future software releases and upgrades are part of your premium support relationship, and you can access these upgrades and supplements online and at your convenience.

Premium Support Login

We Are Here For You, Wherever You Are

Reach out to one of our twelve offices around the globe to access immediate support, to get information, or to speak with our international helpdesk.