Services & Support
Expertly guiding your team through the features and workflows that make the Peloton Platform successful within your organization.
Peloton Product Training
To make the implementation process seamless, we provide a range of fixed-itinerary courses and custom training courses designed to address the needs of users and your unique systems environment.
Training events can be hosted at most of our office locations, in-house at your training facilities, or virtually, accommodating your teams’ availability and operation schedule. Our trainers are experts in our software, knowledgeable about the industry, and adaptable to any training scenario that you require.
Maximize Your Capabilities
From the moment your organization decides to implement our processes, Peloton’s technical team is on deck, helping you optimize your use of the Platform to increase efficiency, integrate existing platforms and maximize your capabilities. With rich experience in both industry and IT systems, our advisers work seamlessly with your team to implement a solution that is tailored to your existing processes and systems environment. We conduct a comprehensive review of your requirements, provide regular status reporting, and work with your team through successful completion.
Whether it’s a large system implementation or a small-scale configuration, our technical experts act as your trusted partners, guiding you through every step of the process.
Our technical team will help you with:
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Data Conversion
Seamlessly integrate your existing data, regardless of your data format (spreadsheet format, output from an in-house system, or the database from the system being replaced). Our experts analyze and evaluate your data, recommending what should be kept, altered, or discarded. The clean data is then imported into the Peloton product, empowering your staff to be productive from the start with no loss in data fidelity.
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Implementation Expertise
Peloton’s technical advisers have overseen hundreds of successful implementations across diverse and changing environment systems. Our team will assist with the successful end-to-end implementation of Peloton software solutions into your organization, ensuring your personnel are able to begin using them as quickly and effectively as possible.
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Configuration (Reports, Captions, UoM, Libraries, etc.)
Our products are customizable by design and can be configured to fit your specific requirements. Our technical team will help configure reports, libraries, etc., ensuring secure, accurate integration with your systems.
Readiness Assessments
Readiness Assessments are available from Peloton, and will analyze how effectively you are utilizing Peloton software solutions. This service will allow us to do a review of your setup and utilization to provide valuable feedback, so that you can realize the full potential of Peloton’s products.
The service will include analysis of the following areas:
- Current Environment Installation and Configuration
- User Defined Layer (UDL)
- Report Configuration
- Security Setup
- Database Alerts and Triggers
- Data Model Statistics
Peloton Partners and Agents
Peloton’s business partners and agents provide services for all Peloton products, providing local support and global well data migration services.